Acceptance of projects is at the discretion of Digital Product Imaging and will be subject to the terms and conditions on this page.
Deposits: We reserve the right to require a deposit or full payment in advance before commencing a project.
Modifications: Fixed Price projects will be conducted on the basis of the specification agreed at the time of booking. We will always try to accommodate changes and suggestions. Significant amendments and enhancements to the scope of a fixed price project that are requested by the client will incur additional charges. The client will be informed of this at the time amendments are agreed.
Satisfaction Guarantee: Fixed Price projects include a Satisfaction Guarantee. The Client can request 1/4 resolution watermarked proofs via the Internet. The client is free to decline the images at this stage and no payment in respect of the professional services for the project will be due. No additional compensation will be payable to the client and if return shipping is arranged by us it will be chargeable at cost. The Satisfaction Guarantee is in addition to the client's statutory rights.
Special Projects: A firm price agreed based on the project specification. If the project costs are likely to exceed this estimate by 10% the client will be advised. Because of the extended scope, Special Projects can only include a limited Satisfaction Guarantee. At an early stage in the project watermarked draft proofs will be provided and at this point the client can decline to continue without any charges being due.
Delays: Whist we will make every reasonable endeavour to meet agreed delivery schedules we will not be held liable for actual or consequential losses in the event of delays.
Insurance: We will take reasonable care of your product(s) but will not be held responsible for loss or damage. It is the clients responsibility to insure their property on an "all risks" basis.
Payment: On approval of proofs and delivery of images (without watermark) via the Internet a VAT invoice will be provided and will be due for payment within the period specified. We reserve the right to add a pro-rata service charge at 3% per month on overdue accounts.
Shipping: Delivery of project materials will be at the clients expense. Return shipping arranged is based on economy delivery services within the UK. Faster shipping and higher insurance level can be arranged at cost.
Website Copyright: All images, photographs, logos and text on this website are subject to copyright. All rights reserved. All trademarks acknowledged.
General Copyright: Unless specifically agreed by prior arrangement images are supplied for use on the client's website or print promotional materials and are not licenced for use as stock photography or resale. We may, at our discretion, use client's images in our own promotional materials.